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Well....I waited for someone else to bring this subject up, because I thought I was being too critical. I have had the same experience as you guys at Smokin' Jack's, at least with the take out. My husband place a lunch "to go" order at 11:00 a.m. and it was not ready until well after 12:00. He placed a supper order in at 4:30 (the menu says call in advance for rib slabs) and it was not ready until close to 6:00. This is terrible for people on lunch or dinner breaks. The food (chopped pork and ribs) was pretty good, but they need to give more sauce. We received two tiny cups of sauce for TWO SLABS of ribs.
I won't give up on them because I can't begin to imagine running a restaurant in the first place, much less a NEW one in a town that is dying for some variety. I will say that they need to get it together as soon as possible or people will stop going. Today, my husband and I went elsewhere for lunch because we were afraid of not getting served in our allotted lunch hour.
Just my two cents!
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